Privacy policy

Introduction attaches great importance to the adequate protection of the safety and confidentiality of all personal information of the users of the website, its customers, its current, past and future employees as well as other natural persons, such as contractual partners or their representatives .

For the purposes of data protection legislation, we are the controller when we process your personal data. Therefore, will ensure that it complies with the requirements of the applicable data protection legislation, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 ("GDPR") and the relevant national legislation, and the purpose of this The Policy is to highlight our general practices regarding the processing of your personal information according to the law, for the purposes mentioned below, including the types of information we collect, how we use and protect it and how you can correct this process.

Our intention is to offer you, the user of the website, a safe experience that will not affect your personal life. In this sense, we make all the necessary efforts to ensure that the information you enter in our database is used exclusively for the correct purposes. The terms that are not defined in this Policy will have the meaning mentioned in the Terms and Conditions.

We reserve the right to periodically update and amend this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In case of any such change, we will display on our website the modified version of the Privacy Policy, which is why we ask you to periodically check the content of this Privacy Policy.

The personal data we process

When you register on the website, by creating an account, by accessing it, by filling in some forms, by booking, requesting or purchasing the various services and products made available by partners of EuroTravelStar. me or by activating promotional or advertising messages, as well as when you act as a legal or authorized representative of a contractual partner of, we will process personal information of a nature to identify a certain person.

The personal data we process may include:


A. Personal data provided by you

When you order or purchase a service from our website or through our other contact methods (phone, email, chat, face to face at our headquarters/offices in airports, Facebook, Instagram, TikTok, Youtube or any network of social media or applications such as WhatsApp, etc.), we will ask you to provide us with personal information, including name and surname, date of birth, gender, address, details of the identity document used during the trip (identity card or passport), telephone number , email address, credit card information and nationality, invoicing or signature details.

Based on your choice of our services, if they include a plane ticket, we will also retain the following information: plane ticket number, reservation number, ticket price, reservation code, flight number, date and place of departure/return , the flight destination and any other details regarding the service related to the plane ticket. Certain airlines may require certain standard passenger identity checks for certain bookings. Thus, in order to assist you/carry out this standard check on your behalf, we can ask you for a photo of your passport or identity card, which we will use only for the purpose of the verification process. Keep in mind that your documents will only be kept during the verification process. The flight ticket booking service is currently unavailable.

If the services you choose include hotel accommodation, travel packages, car rental, transfers, tickets to the destination or any other travel service, we will retain the following information: reservation number, voucher number, reservation price, hotel name, number of stars of the hotel, the destination or any other information related to the accommodation services/travel package.


If the services chosen by you are linked to a travel insurance number, we will also retain all the information related to the insurance: the destination, the period covered, the price of the insurance, the personal details insured.

If the services you choose are related to assistance in submitting a claim for compensation in order to obtain compensation from a Tourist Service Provider, it is possible to collect and/or transmit to our partners the following personal data: name, surname , address, e-mail, telephone number, passport/identity card number, copy of the ticket, flight details (airline company, flight number, departure and arrival airport, departure date, adult and minor passengers on reservation, airline ticket reservation, boarding pass.)


When you create an account on the website, we will ask you to provide us with personal information, including your name and surname, gender, phone number, email address and password. The user account allows you to add information about your travel preferences and about yourself: photo, details about the passengers you usually travel with, preferences related to seats on the plane, invoicing details that you can use during the reservation. The user account also allows you to access all the discount coupons that are offered to you.

When you subscribe to the Newsletter, we will ask you to provide us with your email address, name and surname. If you subscribe to our Newsletter, we may ask you for details about your travel preferences and other similar details, including by filling in forms regarding customer satisfaction surveys.


When you contact us by phone or write to us, using the forms on our website, we ask you to provide us with your contact details: name and surname, email address, phone number.


Also, the website allows you to post your opinion regarding some services purchased from us. If you choose to post comments, your name and comments about our services will be visible to other users of the site.

When you act as a legal or authorized representative of a contractual partner, we will process your name, surname, e-mail address, telephone number, function, signature.

B. Personal Data We Collect Automatically

When you visit the website, we automatically collect certain information, which includes, but is not limited to, your IP address, cookie information, more precisely the date and time you accessed our services, hardware, software or the browser you use and information about your computer's operating system, such as language settings and the location from which you access our services.


When you create a user account on the website, when you purchase a service or when you subscribe to our Newsletter, we also collect information about your search and purchase history and about your activity on the website, including information about the clicks and the pages you have seen.


Please note that we may associate this data with your account. Some of this data may be collected through the use of different types of cookies or similar technologies. For more information on the use of cookies, please see our Cookie Policy.

C. The personal data you provide us about other people

When you purchase a service from the website or through any other channel (phone, e-mail, chat, Facebook, Instagram, TikTok, Youtube, or any other social network, or applications such as WhatsApp, etc. ), you can travel with other people, whose details you provide to us as part of the booking process, or you can purchase a service on behalf of someone else or for other people on the same booking. Under these conditions, it is your responsibility to ensure that the person whose personal data you have provided is informed about this and has understood and accepted the way in which we use that information, as described in the Privacy Policy.


Collection and use of personal data by uses your stored personal information - the details provided during registration and the activity you carried out on the website - in particular to facilitate your access to the website, to improve products and services and to inform you about the latest products and services you are interested in.

We may use your personal data exclusively for the following purposes ("Authorized Purposes"):

A. Provision of our Services

First of all, we use your personal data to provide you with information, travel services or other Additional Services that you ordered or were interested in.

B. Communication with you

We use your personal data to contact you about the services you have purchased from us. It is possible to contact you by email, chat, post, phone or text messages. The method depends on the contact information you previously shared with us and the method by which you contacted us.

Reasons we may contact you include:


management of travel services/services related to the trip you have purchased;

your confirmation of the details of your trip;

offering our consulting services for services related to the purchased trip: how to get from the airport to the hotel, what to visit at the destination, which area of ​​the chosen destination is recommended for booking accommodation, etc.;

responding to or handling any requests from you;

sending you a questionnaire or inviting you to give us a review of your experience with us, following the purchase of our services,

sending you a questionnaire or an invitation to give us your level of satisfaction, as our client, through a survey;

sending you other information or administrative materials related to the services you have purchased, such as security alerts, how to contact us if you need assistance while you are away and information that we consider they could be useful in planning your vacation;

sending you a questionnaire or inviting you to give us a review of your experience with the service provider or the hotel;

sending you materials related to future reservations or a summary of previous reservations you made through;

if you tell us that a guest review is useful or not, we will add this aspect to the feedback received from other customers, in order to sort and prioritize guest reviews. We do this to help other customers like you find the best services that suit them.

C. Customer relations service

Your personal data, such as information about the services you have purchased or information about your user account, is used to find appropriate solutions to your requests, complaints/complaints and to answer any questions you may have. you may have about the services you have purchased or any other questions.


When you contact us (by phone, email, chat, face to face at our headquarters/offices in airports, Facebook or through any other social network, WhatsApp, etc.), uses an automatic application on the phone to detect your phone number from your existing reservations. agents will ask you for some details, in order to identify you properly. We will ask you questions about the details you provided us in the reservations made, so that, if you cannot provide us with enough details, we may not be able to help resolve your request/complaint.


D. Creating your user account on the website

You have the option to create a user account on the website

We use the information you provide us to administer this account, allowing you to purchase our services, manage the services purchased by you, benefit from special offers and manage your settings.

You must be at least 18 years old to create a user account on the website

Minors may use our Site only with the involvement and/or approval of a parent or legal guardian in accordance with our Terms and Conditions. If we are notified that we have processed the data of a minor without the valid consent of a parent or legal representative, we will delete it.


E. Marketing activities

We use the personal data provided by you for marketing activities, which may include:

using your email address to send you the newsletter about our products and services. You can unsubscribe from marketing communications by email, at any time, by clicking on the Unsubscribe link, included at the end of each email;

using your email address to send you push notifications about different types of tickets/packages/fares or our services/products. You may unsubscribe from email marketing communications at any time by clicking on the unsubscribe link included at the end of each email;

based on the information about your previous searches and purchases, we can include personalized offers in our Newsletters, to allow you to choose among the best offers that might interest you;

if you participate in other promotional activities that we carry out, relevant information will be used for the administration of these activities;

from time to time, we may ask you to participate in marketing research. When you are invited to participate in such research, you will receive all the information necessary to understand what personal data is collected and how your personal data is further used.

if you participate in a market study, the EuroTravelStar Consultant will contact you by phone in order to conduct an interview. Thus, you will be asked to give us a phone number and give us your consent to be able to process this contact detail.

if you want to participate in various campaigns organized by us, by signing up for that campaign, we will process, as the case may be, your personal data including, but not limited to: name, surname, phone number, address, e-mail, photo/video image, for the organization of the Campaign and for the transmission/delivery of the prize, as well as for advertising, marketing and advertising purposes. For each campaign carried out, we will inform you in detail in the regulations of the respective campaign.

You must be at least 18 years old to subscribe to our email marketing communications.

F. Improving the quality of our services

We constantly strive to improve our services and it is possible to use personal data for analytical purposes, to optimize and customize our online platform, according to your needs, transforming the website into an easier one used and more pleasant and to improve our Customer Relations Service.


We may use certain technologies to better understand the needs of our users, to optimize their experience and to improve our services. Such technologies help us better understand the user experience (how much time they spend on the website and on which pages, which links they access, what preferences they have, etc.) and this allows us to build and maintain our services based on feedback from users.


G. Customer Comments

The website allows you to post your opinion regarding some services purchased from us. If you choose to post comments, your name and comments about our services will be visible to other users of the site.

H. Execution of the contract with our partners

Also, if you are the legal or authorized representative of a contractual partner, we may use your data, i.e. name, surname, e-mail address, position, if necessary, in order to conclude contracts with our contractual partners.


The legal grounds for processing your personal data

Taking into account the fact that you have the right to know the purpose of processing your personal data, we will inform you before processing your personal data for purposes other than those for which you disclosed your personal data to us.


Execution of contracts with our clients

Based on the contract or the terms and conditions accepted by you, as a customer of, we will process the personal data you have provided us, as well as any other data necessary for us to be able to provide our services, according to the contractual provisions and those of the Romanian law.


The execution of the contract concluded with you is the legal basis for the processing of your personal data for the following purposes: provision of our services, communication with you and activities related to the customer relations service.

Legitimate interests

We may use your information for legitimate interests, such as providing our services, if the service is purchased by a person other than the beneficiary.


It is possible to use your information for our legitimate interests, to be able to offer you the best and appropriate content of the website, emails and newsletters, to improve and promote our products and services and the content of our website, for administrative purposes, including for the security of our headquarters and for legal purposes. We may also ask you to complete customer satisfaction survey forms.


If you purchased a service from the website, we will subscribe you to our newsletter, for related products and services, according to Romanian law. We may also ask you to fill out customer satisfaction survey forms. You have the option to opt out of receiving such Newsletters, both at the time of purchasing the service or by clicking on the "unsubscribe" button at the end of each email, as well as by sending us an email with the text "Unsubscribe" at


We also rely on legitimate interest when you create your user account on our site.

Your consent

We use your personal data based on your specific consent to subscribe to our newsletter regarding our products and services or to Fare Alerts when you fill in the relevant forms. You can withdraw your consent by clicking on the unsubscribe button at the end of each email or by sending an email with the text "Unsubscribe" to


If you choose to post comments regarding some services purchased from us, we rely on your consent for the processing of this data. You can withdraw your consent by sending an email to


Legal obligations

It is possible for us to process some of your data, in the context of providing services, based on legal obligations (e.g. for reporting or anti-money laundering billing purposes, taking into account possible customer complaints, fulfilling GDPR requests ) or the obligations imposed on by the applicable laws.


If the Privacy Policies of the Tourist Service Providers will apply, you will find a link to them on our Website.

Recipients of personal information

As a rule, will not provide (through sale or rental) your personal information to third parties. However, will transmit the information to third parties, when this is necessary for the purpose of data processing, such as the following cases:


Tourist Service Providers

The personal data required to provide the travel services you have purchased will be transferred to third parties - Travel Service Providers so that the ordered travel services or Additional Services can be provided.


Business partners/Other providers of travel-related services

It is possible to work with business partners who offer:


services sold on the website (accommodation, insurance, payment providers or other travel-related services);

customer service and support tools to respond to your requests and manage communications with you as necessary;

customer relationship management and marketing solutions. These allow us to manage personalized commercial communications and/or display personalized ads across the web.

payment and fraud services (eg payment processors, banks, fraud prevention and tax refund management services, etc.).

IT infrastructure providers, software solutions, analytical service providers. They help us provide you with an available and secure site.

When you purchase a service from us, certain personal data necessary for the provision of such services, such as your name and email address, home address, payment details and other relevant information, may be transmitted to partners our business. The data transmitted to our business partners is limited to the personal data necessary to provide the service, according to those established by the business partners.

Competent authorities

It is possible to disclose personal data to the institutions that apply the law, to the extent that this is required by law or is strictly necessary for the prevention, detection or criminal prosecution of crimes and frauds or if we are otherwise obliged, by law, to do this thing. We may have to disclose personal data to the competent authorities in order to protect and defend our rights or assets or the rights and assets of our business partners.


Other situations

We may use the data you provide when you use social platforms (Facebook, Instagram, Youtube, TikTok). Thus, when you log in with your social media profile, when you click on a social media "like" button integrated into our website via plugins, or when you use any social media service to interact with us, your data may be shared between us and social media providers (for example, your username, email address, profile photos, your contact, etc.).


It is also possible to transfer your data and the data provided by you regarding other people on the same reservation to our partners, in the event that it will be necessary to obtain compensation under EC Regulation 261/2004 for delay or cancellation flight or if you are denied boarding.

Also, in other specific situations, when we collect your personal data, if necessary, we may ask for your consent for the transmission of said data to third parties. In the latter case, we will inform you about such processing and we will not transmit the data before obtaining your consent.


Duration of storage

We have implemented technical and organizational measures to organize the process and the criteria presented for the deletion of your personal data.


Your personal data will be deleted when it is no longer reasonably necessary for the authorized purposes or when you withdraw your consent (where applicable) and it is no longer necessary, from a legal point of view, for us to we still store this data. However, we will retain your personal data, where necessary for us to support or defend you or others against any legal claims, until the end of the relevant retention period or until the claims in question have been resolved .


International Data Transfers

To facilitate our operations, the transfer of your data to the recipients mentioned in this policy may include transfers of your data to property managers in European Union countries, affected by EU GDPR laws.


Disclosure of your data to the above recipients will, where appropriate, be made in accordance with applicable laws and appropriate safeguards (in particular, standard contractual clauses issued by the European Commission) are in place to ensure an adequate level of protection of private life and the fundamental rights of natural persons.

Security of personal data

Personal data is secured against threats and we ensure that it is protected by an IT infrastructure and appropriate security measures. Moreover, we have implemented internal measures that allow us to discover, notify and document security breaches in the shortest possible time.


If we discover any violation of personal data, which presents a risk for your rights and freedoms, we will inform the National Supervisory Authority for the Processing of Personal Data. You will be informed about the violation of your personal data, if this leads to a high risk for your rights and freedoms.


Your rights regarding the processing of personal data

You have the following rights regarding the processing of personal data, under the conditions provided by law:

The right to request a copy of the personal data we hold about you;

The right to correct any incorrect or incomplete personal data;

The right to oppose or restrict our use of your personal data;

The right to withdraw your consent for the processing of data processed on the basis of consent. The withdrawal of the consent will not affect the legality of the processing based on the consent before its withdrawal;

The right to delete your personal data, in situations where you have withdrawn your consent, when the processing is no longer necessary or when the respective processing is against the law;

The right to data portability, which allows us to send a copy of the processed data we received from you to an entity indicated by you.

If you have questions about the processing of your personal data or if you want to send us a request or exercise any of your rights related to the processing of personal data, please contact our Data Protection Officer at


We will analyze each request and inform you about the actions taken, as soon as possible, within a maximum of one month. If we need more information from you or if we encounter difficulties in solving your request, we will inform you without delay that we need more time to perform a proper analysis of your request.

If you consider that we have not managed to solve all your requests or if you are not satisfied with our answers, you can submit a petition to the National Supervisory Authority for the Processing of Personal Data. You can also appeal to the courts.


About us

The operator responsible for processing your personal data, as described in this Privacy Policy, is SRL, a Romanian company, with its headquarters in Hunedoara, Romania.


Amendments to the Personal Data Protection Policy

If we decide to change this notice, in order to provide better protection of your rights and personal data, we will publish the new version here, and it will replace the current version.


Thank you for the trust you place in us regarding your personal data and for spending some of your time reading our notification regarding the processing of personal data. Please, do not hesitate to contact us if you have any questions related to your personal data and the processing of this data by us.


This Privacy Policy was updated on 11.03.2024.